Last updated November 2026
Refunds & Replacements
If something isn't right with your gift, tell us. We would rather put it right than leave you disappointed.
Damaged or wrong items
If a gift arrives damaged or isn't what you ordered, send us a photo within 48 hours of delivery. We'll replace it or refund you in full.
Flowers and fresh treats
Because they are perishable, flowers, cakes and food can't be returned. If they arrive in poor condition, let us know the same day with a photo and we'll make it right.
Personalised items
Pieces made with a name, photo or engraving can't be returned unless there is a fault on our side.
Cancelling an order
You can cancel for a full refund until we start preparing your gift. Message us as soon as possible and we'll confirm.
How refunds are paid
Refunds go back to your original payment method or your Kash wallet, whichever you prefer.
Get in touch
Email kashmore120@gmail.com or message us on WhatsApp with your order number.